Shipping policy

Who ships your order
Havenstride is operated by E-shop Store Official LLC, a New Mexico limited liability company, 150 Washington Ave, Suite 201, Santa Fe, NM 87501, United States. All products sold on havenstride.com are physical products shipped to the address you provide at checkout.

Processing time
Orders are processed and dispatched within 1-2 business days after payment is confirmed.

Chile
Free shipping to all of Chile. Orders ship from local stock in Chile through a national courier. Estimated delivery: 10-15 days after dispatch.

United States
Free standard shipping. Estimated delivery: 8-15 business days after dispatch.

Tracking
When your order ships, you receive a shipping confirmation email with your tracking number and link so you can follow the delivery. If you did not receive it, check your spam folder or write to support@havenstride.com.

Delays, lost or damaged packages
Delivery times are estimates and can be affected by carriers and events outside our control. If your order has not arrived within the estimated window, or arrives damaged, contact support@havenstride.com with your order number and we will resolve it according to our Refund Policy (https://havenstride.com/policies/refund-policy).

Shipping address
Please make sure your shipping address is complete and correct. Contact us as soon as possible if you need to change it; we cannot redirect a package after it has been handed to the carrier.